SHIPPING POLICY

**COVID 19 HAS IMPACTED MANUFACTURE AND SHIPPING TIMES CONSIDERABLY - PLEASE CONTACT US FOR MORE INFORMATION**

Thank you for visiting and shopping with us at www.platinumbeverages.co.uk.  Below is our Shipping Policy.

1.  Standard orders are usually dispatched within 2 - 3 working days unless special delivery instructions are discussed and agreed.

2.  If items are held in stock orders via our website will usually be processed and picked on the same day provided they are placed before 2:00 pm.

3.  Once items have been picked we aim to dispatch orders to the customer for next day delivery, however, this cannot be guaranteed.  If next day delivery is required, please contact us to discuss.

4.  Orders placed after 2:00 pm on a Friday or over the weekend or a bank holiday will be dispatched for delivery on the Monday or the next working day.

5.  For international orders, the customer is responsible for all import duties and taxes incurred on delivery and we cannot advise on what these charges are likely to be.  It will be the customers responsibility to ascertain this information prior to ordering.

6.  We aim to ensure all deliveries arrive on time, however, we cannot be held responsible for delayed deliveries as we rely on 3rd party delivery companies.

7.  Some of our larger items are built to order and carry a lead time of several weeks.  If you would like to know when you can expect your order or need your order by a certain date please contact us before placing your order so that we can advise you accordingly.

8.  The current COVID19 pandemic has impacted the manufacture and supply of many of our items and we are, therefore, not holding as much stock as usual.  It is possible that some items may not be available when your order is placed and we will send separately once they become available.  Again, if there is a particular item you require or a certain date that you require orders by please contact us prior to placing your order.

9.  Our shipping costs within the UK are £50.00 plus VAT for larger items.

 

10. Our shipping costs within the UK are £10.00 for smaller items. 

 

11. Items can be shipped to international addresses but we advise that you contact us so that a tailored shipping quote can be prepared prior to ordering.  Again, in accordance with point 5 above, Platinum Beverage Equipment, Supply and Service will not be held responsible for any duties or taxes payable.